Volunteer FAQ

How do I get volunteer training?

Contact Operations Director Brad Gerlach to schedule a training session and get a tour of the shelter.  Both individual and group tours are welcome. 


How do I get specific information about my shift?

Check first with your church coordinator; if you still have questions, contact the Operations Manager.


Where should I park?

Parking is available in the lot adjacent to the building. Enter through the fenced lot BEHIND the building. The front gate is locked due to construction across the street, but you can access the parking lot from the back entrance. Please do not park on Wellington Street.


How do I get into the building if it is locked?

Contact the coordinator for your shift to get the door code.  If you do not know who your Coordinator is, contact the Operations Manager


What entrance should I use?

Use the new Volunteer Entrance adjacent to the parking lot. This is a brand new door that opens into a dedicated room for Volunteers and Staff.  Do not enter through te Wellington Street entrance, which is now dedicated to guests. 


How should I dress?

Wear clean, comfortable clothes and bring a warm coat, hat, and gloves as some jobs require going outside.


Will volunteers be able to dine with guests? What should we do about meals?

Yes, volunteers can once again eat in the dining room with guests. If you prefer to eat with staff or volunteers, you can also eat in the dedicated Volunteer/Staff break room.


What measures are you taking to ensure volunteer protection against COVID?

The safety of our volunteers is of the highest importance. We employ both Personal Protective Equipment and Social Distancing as follows:



  • Wearing of masks is encouraged, but no longer required
  • MMC has donated 50,000 pairs of gloves, sufficient for our use all season.

Social Distancing

  • The permanent addition of an outdoor smoking tent and a free-standing yurt provide socially distanced seating for relaxation; dining will be in scheduled seatings followed by scheduled sanitization.