Volunteer FAQ

How do I get volunteer training?

Zoom training is offered every other Wednesday night at 7 pm, beginning October 20, and every other Saturday at 9 am, beginning October 30.  Contact Training Leader, John Daniels, for an invitation.  Individual shelter tours with Operations Manager, Brad Gerlach, are scheduled for 11 am after the Saturday Zoom trainings.


How do I get specific information about my shift?

Check first on the website under Volunteer Information Guide; if you still have questions, contact the Operations Manager.


Where should I park?

Parking is available in the lot adjacent to the building. Please do not park on Wellington Street.


How do I get into the building if it is locked?

The door code changes weekly. Contact the coordinator for your shift.  If you do not know who your Coordinator is, contact the Operations Manager


What entrance should I use?

Enter from the main Wellington Street doors. We have changed the entrance to the Wellington Street doors allowing us to do health checks as guests and volunteers enter the shelter.  


How should I dress?

Wear clean, comfortable clothes and bring a warm coat, hat, and gloves as some jobs require going outside.


Will volunteers be able to dine with guests? What should we do about meals?

Due to COVID precautions, volunteers will not be able to eat in the dining room with guests. Please be sure to eat before you arrive for your shift.


What measures are you taking to ensure volunteer protection against COVID?

The safety of our volunteers is of the highest importance. We employ both Personal Protective Equipment and Social Distancing as follows:



  • We have acquired over 14,000 free masks from the State of Michigan; every guest and volunteer will have a new mask daily.
  • Wearing of masks will be required of all guests and volunteers. (Face shields are available if needed)
  • MMC has donated 50,000 pairs of gloves, sufficient for our use all season.

Social Distancing

  • The permanent addition of the large tent provides socially distanced seating for dinner and relaxation; dining will be in scheduled seatings followed by scheduled sanitization.
  • The sleeping capacity has been diminished and bunk beds have been draped to provide safe sleeping.